Shop Name: Dreamdecorshop Contact Email: support@dreamdecorshop.us Contact Phone: 971-303-1188 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)
Refund requests are handled under this policy together with our Return Policy.
- Full Refund: Approved after we receive and inspect the unused, undamaged blanket. Original outbound shipping cost will not be refunded unless the error is caused by Dreamdecorshop.
- Partial Refund: We may offer partial refund in cases such as minor defects agreed by both parties, without requiring item return.
- Cancellation Refund: You may cancel your order and get full refund within 24 hours after purchase, before your blanket is processed for shipment. Once production/shipment starts, order cancellation is not available.
- Damaged / Wrong Item: If you receive damaged blanket or incorrect item, please provide clear photos within 48 hours upon delivery. We can choose to refund, resend replacement or arrange return.
Refund processing time: We will issue refund within 3–5 business days after approval. The time for funds to show in your account depends on your payment provider.
We reserve the right to refuse refund if the returned blanket shows signs of use, washing, stain or damage caused by buyer.
Shop Name: Dreamdecorshop Contact Email: support@dreamdecorshop.usContact Phone: 971-303-1188 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)
We accept returns within 30 calendar days after the delivery date of your blanket order. To be eligible for return, your blanket must be unused, unwashed, free of stains, pet hair, odors or damage, and returned in its original packaging. Custom personalized blankets are non-returnable unless defective or wrong item shipped by us.
How to start a return:
- Email us at support@dreamdecorshop.us with your order number and return reason.
- We will send you return instructions and our return address within 2 business days.
- Items sent back without prior notification will not be accepted.
Return shipping cost:
- If return is due to buyer’s change of mind: Buyer is responsible for all return shipping fees. Original shipping charge is non-refundable.
- If the blanket arrives damaged, defective, or we shipped the wrong item: We will cover return shipping cost.
After we receive and inspect your returned blanket, we will proceed with your refund or exchange. International buyers shall be responsible for any customs duties, import taxes or customs clearance fees generated during return shipment.
If you have any questions, please contact our customer support during business hours.