Shipping policy

Shop Name: Dreamdecorshop Contact Email: support@dreamdecorshop.us Contact Phone: 971-303-1188 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)

All our blanket orders are fulfilled and shipped from our warehouse located at 2494 New Street, Portland, OR 97205, United States.

Order Processing

Orders will be processed within 1–3 business days after payment confirmation. Weekends and US federal holidays are excluded from processing time. Once your blanket is packed and dispatched, you will receive an automated shipping notification with tracking information to your registered email address.

Delivery Time Estimate

US Domestic Orders: 5–8 business days after shipment
International Orders: 7–21 business days after shipment. Delivery time may be extended due to customs inspection, local carrier delays or peak season backlog. We do not guarantee exact delivery dates.

Shipping Fee

Shipping cost is calculated and displayed at checkout before payment. Shipping charges are non-refundable unless the mistake is caused by Dreamdecorshop.

Tracking

Tracking information will be updated once the carrier scans the parcel. Tracking updates may be delayed for international shipments while in transit or during customs clearance. If tracking shows no update for more than 7 days, please contact our support team.

Address Modification

Address changes can only be requested within 24 hours after placing the order and before the package is shipped. Once shipped, we cannot redirect the parcel. Any extra shipping cost caused by incorrect or incomplete shipping address provided by the buyer shall be borne by the buyer.

Lost, Stolen or Delayed Packages

If the tracking status shows “delivered” but you have not received your blanket:

Please check with household members, neighbors, building management or your local post office first.
Contact us by email within 5 days of the delivered status update, we will assist you to file an investigation with the carrier. We are not responsible for stolen packages marked delivered by the carrier.

Damaged Package

If your blanket arrives with damaged packaging or product damage, please take clear photos of the outer package and damaged item within 48 hours upon delivery and send them to our support email. We will review and provide a solution.

Customs, Duties & Taxes for International Buyers

Import duties, taxes, VAT and customs clearance fees are not included in the product price or shipping fee. All international buyers are responsible for these charges imposed by your local customs authority.